Successful firms have deep local knowledge and connections. They know their local economy, business practices, politics, regulatory environment, unions, labor markets, subcontractors, suppliers, and competitors. They’re prominent members of the communities they serve. However, once outside their territorial comfort zones, it’s a whole new ballgame.
When factored into the planning process, the technical aspects of the expansion can be addressed with relative ease. Before venturing into new territory, your company must be diligent in gaining a thorough understanding of the regional and local building codes, prevailing safety standards, labor and wage laws, and sales and use tax law.
It’s the people side of the equation that can get messy.
Outside firms do not have the benefit of experience with local subcontractors. They don’t know which employ sound business practices or possess the internal standards and financial strength to produce quality work on time and within budget. They don’t have established processes to ensure a smooth working relationship and address issues as they arise. They don’t have a shared history of mutually beneficial work to motivate “walking the extra mile” when the situation demands it. Given the current shortages in skilled labor, they may be pressed to take on less experienced workers which increases project risk.
The firm’s internal resources may find themselves stretched thin to accommodate the expansion. Seasoned employees may be asked to take temporary assignments away from home to manage the local expansion while instituting the firm’s culture and business practices in the new environment. “Home office” employees may find themselves working extra hours to establish relationships with new suppliers and build the operating infrastructure to support the remote work teams.
If the planned expansion extends beyond the U.S. borders, all of the foregoing challenges become all the more acute. Navigating time zones, language barriers and currency exchange adds further risk.
And yet, where there’s a will and a clear profit potential, there’s a way.