While a comparison between the company’s historical and projected performance provides one measure of realism, the astute buyer will take a deeper dive into the company’s customer relationships to gain a better sense of its prospects. If the business is concentrated among a few major customers, the tenure and strength of those relationships impacts the credibility of the revenue forecasts. Even with a stellar track record of mutually beneficial interactions, the customers’ future need for services has to be taken into consideration.
Buyers will also look for a consistent pattern of adding new customers to the mix. Ideally, this form of growth reflects successful outreach efforts by a sales team, a strong base of referral business, and the company’s overall standing in the market.
Finally, a new owner would need some assurance that the clientele is drawn to the company on its own merits, not as a function of relationship with the owner. If such dependence exists, a transition plan would need to allow for establishing new loyalties.