Managed IT Services
Experienced Support for IT Systems and Infrastructure
Managed IT Service Offerings
Whether your organization is considering outsourcing your entire IT function, or critical portions of the network or security, our team has decades of experience with technology, systems and infrastructure initiatives across many industries. Our experienced IT professionals offer diverse specializations to deliver domain-specific knowledge in all areas of IT infrastructure.
Our goal is to help clients strategically assess technology, identify gaps, and recommend areas for improving productivity across the organization, including IT support and security, as well as onsite or remote Help Desk.
How can Aldrich Technology support business IT functions?
- Cybersecurity + Network Monitoring
- Data Management Across Applications
- Technology Strategy, including Outsourced CIO Services
- Hardware + Software Planning + Purchasing
- Productivity + Software Adoption Training
Remote + Onsite Support
Maintaining a stable and secure infrastructure requires more than just standard IT support. To maximize the investment you’ve made in your IT systems, you need the right team – with compliance expertise and a deep understanding of technology best practices, providing strategic overall technology management.
How does proactive system monitoring from Aldrich Technology provide value for my company?
As your managed IT service partner, you can rest assured that your IT systems are in the right hands, and efficiency and security will improve across business functions. We are always watching and analyzing performance and functionality, resolving problems quickly and ensuring your systems are running smoothly.
As IT systems evolve rapidly, organizations are planning for the future by making the move to cloud-based infrastructure. We help them with this critical transition.
Why use Aldrich Technology for cloud migration?
Our cloud and infrastructure experts have led both small and complex infrastructure migrations, from Office 365 to major ERP systems. With your business goals at the forefront, we blend your unique needs with industry best practices to design, plan, and execute strategically sound cloud transformations. We help you experience the benefits of migration quickly, while improving security, minimizing risk, and ensuring backup and compliance.
We work closely with you to develop an IT roadmap, ensuring the cloud transition meets business requirements and delivers an optimal customer experience.
Every organization needs a strategic long-term IT plan, and we help you build it. From planning to implementation and maintenance, we serve as your partner to lead the process for making your technology work better for your business.
How can technology optimization and automation increase productivity?
With many technology systems and processes in play, it can be challenging to decipher what is and what isn’t working for your business. We untangle the complexity and fine-tune your technology strategy to get things moving efficiently.
We often find that organizations lack policies and governance for their IT, application decision-making, and overall systems access. We facilitate creating internal guidelines that will improve productivity across the organization and maximize the ROI for IT spending.
Why use Aldrich Technology to develop a technology strategy?
Our experts assess your current network and collect input from your end-users to better understand where your systems are today, and design a holistic plan for how your technology stack can best meet your business goals. We develop, plan, and implement successful technology strategies, building sound, expandable foundational infrastructures that facilitate organizational growth. We also help you build your disaster recovery and business continuity plans to minimize any impacts of unexpected events.
Managed IT Experience
Aldrich Technology Managed IT Services provides proactive management to you’re your organization operating efficiently. Whether you need help supporting your existing IT resources or a fully outsourced solution, we can up-level management of your technology needs.
How does Aldrich Technology pragmatically improve organizational efficiency?
Step 1: Assessment
We take the time to learn your business needs. To become a strong business partner for your organization, we explore the following questions:
- What are your business goals?
- What role does technology play in the organization?
- How can technology enhance your operations?
Step 2: Report Our Findings
We share our candid challenges and opportunities assessment, and use this understanding to develop a holistic technology strategy and prioritize solutions. This is a collaborative process with your leadership team, allowing our professionals to confirm their knowledge of your business and operational goals.
Step 3: Roadmap
We create a roadmap of high-level projects to be completed with mutually agreed-upon timelines based on these discussions. This conversation includes budget considerations for immediate and longer-term projects.
Step 4: Alignment
We will provide a Statement of Work to ensure expectation alignment and then begin the onboarding process. We believe in clear communication at every step of the process and consistent transparency regarding the cost of our services.
Step 5: Onboarding
As part of the managed services contract, we provide a detailed onboarding process which generally happens two-to-four weeks before going live. The process timeline depends on your organization’s complexity and technology requirements. We gather information on current software applications, equipment, infrastructure, and security to support and document this for easy access. During the onboarding process, we:
- Assign a client service manager and technical team to support your business
- Gather knowledge and gain an understanding of your business systems and technology
- Create a complete inventory of your systems, network and operations
Step 6: Go Live
Once we establish a go-live date, the Aldrich Technology account team will walk you through the transition plan to set expectations, develop communication tools, and agree on milestones to ensure a smooth process.
Our client service professionals will check in regularly, becoming an extension of your team, remaining updated on your organization’s changes, and providing a quarterly review of services to promote successful adoption and integration.
Meet the Team
Vice President, Technology Operations
Aldrich Technology LLC
Rick Koski leads technology operations for Aldrich Technology. After successful careers as a nuclear submariner and as an engineer with Lam Research, Semi Sematch and Critical IT Solutions, Rick became partners with Lighthouse IS founder Peter Adams in 2005. Rick has the unique ability to cut through technical complexity and give an executive clear, actionable…
- Networking and infrastructure
- Technology roadmapping
- Business systems
Looking for Support?
Are you a benefits recipient or looking for help with your client account? Send us an email at firstname.lastname@example.org
Have a question?
Contact us to speak with one of our advisors.